If you are not completely satisfied with your purchase, simply email within 30 days from the purchase date to obtain a return authorization.

  • Returned/exchanged items must be in new condition, unworn, unaltered, free of damages and returned in original packaging with any enclosed documentation.
  • J3:XVI must receive returned/exchanged items within 15 days of return authorization.
  • The cost of returning items to J3:XVI is customer's responsibility.
  • J3:XVI is not responsible for any returned/exchanged that are lost during mail transit.
  • Delivery charges are only refundable if an item was defective or the wrong item was sent.