FAQs

Where are you based?
Maui, Hawai'i, USA. All of our products are designed and printed right here in the USA and shipped from the USA.

Where do you ship to?
Currently only the USA and CANADA.

How long does shipping take?
Orders are processed and shipped every Friday.  Once shipped, orders take approximately:  
USA: 7-10 business days
Canada: 7-14 business days

 
My order never arrived. Lost or stolen shipments.
J3:XVI is not responsible for lost or stolen shipments once shipped and tracking information has been provided.
 
What if I need to cancel my order?
Please contact us immediately. We can only cancel orders that have not yet been processed.

 
I washed my shirt and it shrunk, can I return it?
Sorry, we do not offer returns/exchanges for non-resell-able used/worn merchandise.

 
Is your site secure?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. We do not store credit card information on our site.

 
Do you have any discount codes available?
Sign up for our newsletter and stay updated on all promotions and discounts! Also, keep an eye out on our social media!